Notification Email Setup and Communication Package Activation

What is the default notification email address used by the system?

By default, the system uses a notification email address formatted as noreply@{yourdomain.com} to send notifications.

How does the notification email functionality work?

• Default Setup: Initially, the system uses the default notification email (noreply@{yourdomain.com}) for notifications at no additional cost.
• Communication Package Activation: When you activate the communication package (which includes "topping up"), you will be billed for notification emails sent. Notifications will continue to use the default notification email unless you assign a custom email.
• Custom Email Assignment: After activating the communication package, you can assign a custom notification email. Notifications will then be sent from the assigned email address.

What happens if I remove the custom notification email after assigning it?

If you remove the assigned custom notification email the system will automatically revert to the default noreply@{yourdomain.com} email for notifications. This helps maintain uninterrupted email functionality.

What happens if I do not assign a custom notification email after activating the communication package?

If no custom notification email is assigned, the system will continue to use the default noreply@{yourdomain.com} address to send notifications, and billing will apply as per the communication package.

Do I need to update DNS records for the notification email to work?

Yes, regardless of whether you use the default or a custom notification email, you may need to update your SPF and DMARC records to treat the notification email as a safe sender. This ensures emails are delivered reliably and not marked as spam. Our technical support team can provide the necessary updates.

Can I switch back to the default notification email after assigning a custom one?

Yes, if you delete the assigned custom email, the system will automatically revert to the default noreply@{yourdomain.com} email for notifications. This helps maintain uninterrupted email functionality.

What is the cost for using the notification email functionality?

• Default Notification Email: There is no cost for using the default notification email (noreply@{yourdomain.com}) if you do not activate the communication package (no top-up).
• After Activating the Communication Package (Topping Up): Notification emails sent using either the default or custom email are billed at the rate of 3 cents per communication.
• Custom Notification Email: If you assign a custom notification email, the cost remains 3 cents per communication. Additionally, if a custom email mailbox is required, there is a charge of $5/month for the mailbox.

Who should I contact if I need help with DNS updates or troubleshooting email issues?

For assistance with DNS records, assigning notification emails, or troubleshooting issues, please reach out to our technical support team