FAQ on Resolving Subscription Payment Issues

This guide will help you resolve issues with your payment method and retry a failed subscription.

Step 1: Log in to the Admin Panel

Navigate to the admin login page and enter your credentials.

Step 2: Check for Payment Issue Notification

Once logged in, look for a notice message on the dashboard advising that there is an issue with your payment method.

Click on the provided 'click here' link in the notification

Step 3: Add a New Payment Method

After clicking, you will be directed to the payment methods page.

Click on the 'Add' Button to add a new payment method

Step 4: Complete the Payment Method Form

Fill out the form with your payment details.

Ensure you select the option for 'Default Payment Method' to set it as the primary method

Complete all required fields.

Solve the CAPTCHA to verify your submission

Click 'Save Changes' to save the new payment method.

Step 5: Retry the Failed Subscription

After saving, scroll down the page to locate the Subscriptions.

Click on the 'Retry' button to attempt the payment again.

Notes:

If the retry fails, verify your payment method or contact support by emailing support@virtualbusiness360.com