How to Setup an Email Account

Modified on Thu, 6 Feb at 3:13 PM

Introduction

This guide walks you through the process of adding an email account via the admin dashboard. It includes logging in, checking and topping up your account balance, adding a custom domain if needed, and creating new email IDs.

Step 1: Log in to the Admin Dashboard

Open your web browser and navigate to the admin login page and enter your credentials.

Step 2: Check Your Account Balance

Before adding an email account, ensure you have topped up your balance.

Click on the hamburger menu (three horizontal lines) in the top left corner.

Navigate to Communication > Account Balance.

In the Top Up Your Account section, check your current balance.
If your balance is insufficient, enter an amount between $20 and $2000 in the Amount box.
Click the Add Balance button to complete the top-up.
The page will redirect to the Checkout page where you can review the Communication Top Up amount and the Card Details, then click on Pay Now.

Step 3: Add an Email Account

Click on the hamburger menu.

Navigate to Communication > Email Accounts (only available if you have made an initial top up).

If there is no existing active email showing in the Active Email List, you will need to enter your domain to add it.

Ensure the appropriate MX records are configured in the DNS settings.

In the Add Custom Domain box, enter your domain (e.g., yourdomain.com) and click Add Domain.

If the domain MX records are correct, the domain will be added, and the screen will refresh.

Under the section labeled Create New Email ID, enter a username (e.g., yourname@yourdomain.com) and a password.

You can either click Buy Email Address or click to Add More Email Addresses.

When finished, click Buy Email Address to proceed.

You will be redirected to the Checkout page where you can review your email purchases and card details.

Once reviewed, click on Pay Now.

After a successful payment, you will be taken back to the Active Email List, where you can assign emails to specific purposes (e.g., employees, notifications).