Issuing a Refund for a Specific Order

For business owners, the ability to process order refunds is a crucial task. This knowledgebase article will provide you with step-by-step instructions to carry out this process efficiently.

Step 1: Log in to the Admin Panel

• Begin by logging in to your Admin Panel using your credentials. 

Step 2: Navigate to the Store Section and Click on Orders

• Once you're in the Admin Panel, locate the "Store" section. Within this section, you should find an option for "Orders". Click on it to proceed to the orders page.

Step 3: Select Order #

• Click on the order # you wish to carry out a refund on

Step 4: Select Transaction ID

• In the Transaction History section, from the list of Transaction IDs associated with the payment, check the radio button next to the specific Transaction ID that corresponds to the payment you wish to refund.

Step 5: Input Refund Amount

• Input the refund value in the 'Amount' box
• Change the dropdown from 'Charge' to 'Refund'

Step 6: Initiate the Refund

• After making your selections, click on the "Process" button to initiate the refund.

For a refund to be processed, there must be clear funds in the Stripe account. Funds may be visible in Stripe but might not be 'available' or could have been allocated for payout to your bank account.